Systems Integration, Inc.
  • 18-May-2017 to 17-Jul-2017 (EST)
  • A000 Executive
  • Brownsville, TX, USA
  • Full Time

Full benefits, www.sysintegration.com


Systems Integration, Inc. (SII) is a business that provides call center and IT solutions and services to the federal government and commercial clients.  There is a federal government contract for call center services opportunity that SII is bidding on in Brownsville, Texas

Key Roles and Responsibilities

  • Define problems collect data, establish facts, and draw valid conclusions
  • Review and calculate data
  • Monitoring team performance to ensure that the call center goals are met.
  • Support call center quality and training efforts.
  • Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
  • Effectively present information and respond to questions from groups of managers, clients, customers, and general public.
  • Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
  • Demonstrate ability to coach and lead a team committed to operational excellence
  • Perform other duties as assigned.

Pre-requisites

  • Minimum 5 yers of Call Center management experience
  • Bachelor's or equivalent degree
  • Proficiency in Word, Excel, Email, Windows, PowerPoint, Client Systems
  • Excellent organizational and Time Management Skills
  • Strong mediation and Management Sills
  • Good People Management skills to manage large teams of voice resources
  • Ability to meet and exceed the customer service level agreements
  • Ability to manage team issues and provide resolutions
  • Develop best practices and tools for project execution and management
  • Identify process improvements and procedural challenges, recommending appropriate solutions
  • Track project milestones and deliverables
  • Excellent verbal and written communication skills

 

Systems Integration, Inc.
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