Systems Integration, Inc.
  • 11-Apr-2017 to 15-Jul-2017 (EST)
  • A100 HQ Tech Department
  • Landover, MD, USA
  • 19.23
  • Hourly
  • Full Time

Generous benefits package includes but is not limited to health insurance, 10 paid holidays, 2 weeks’ vacation, and 401K. For a complete list of benefits, please visit www.sysintegration.com/careers.


The Tier 1 Technical Service Technician will assist with the day to day operations of the Technical Service Desk at SII's corporate headquarters supporting multiple government and commercial accounts including installations and ongoing support. Administration of VoIP systems, User Administration, and conducting the research necessary to drive an IT issue to resolution are all skills that will be called upon. Occasional travel could be required.

Job Requirements:

  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Previous experience with Remedy, OTRS or similar ticketing system is helpful
  • Ticket tracking
  • DoD Secret Clearance or Top Secret Clearance (current or able to obtain)
  • Installing and administrating Interactive Intelligence, Avaya, or Genesys products preferred, but not required
  • Security + ce Certification
  • Operating Systems: Windows 2008, 2012, XP, Windows 7, Windows 8, Linux
  • Microsoft Server 2003/2008/2012
  • VoIP or Telecom experience a plus
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • VMware
  • Technical help desk support
  • SQL Database experience a plus

 

Systems Integration, Inc.
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